🇮🇪 Complete TransferMate Payment Guide: University of Galway

1 Access the TransferMate Portal

Website: https://universityofgalway.transfermateeducation.com

Actions:

• New Students:
  • Click the "Register a Payment" button
  • This will also create your student payment account
• Returning Students:
  • Click "Student Login" in the top right corner
  • Use your existing credentials to log in

2 Complete "Your Payment" Section

Detailed Instructions:

1. What country are you paying from?
   • From the dropdown menu, select India
2. Source of Fund?
   • Choose the most appropriate option:
     • Personal Savings
     • Education Loan
     • Family Funds
     • Other (specify if required)
3. Declaration Amount?
   • Enter the total INR value of all foreign exchange transactions made during the current financial year (April 1 - March 31)
   • If you haven't made any foreign transactions, enter 0
4. Payer PAN Number?
   • Enter your 10-digit PAN Card number (mandatory for Indian students)
   • Example: ABCDE1234F
5. Academic Year?
   • Select 2025-2026 (or the correct academic year from your offer letter)
6. What do you wish to pay for?
   • Select either:
     • Postgraduate (for master's programs)
     • Undergraduate (for bachelor's programs)
7. Select Your Course
   • Choose your exact course name from the dropdown list
   • The course name should match your offer letter exactly
   • If your course isn't listed, contact university admissions before proceeding
8. Enter Payment Amount
   • Calculate 50% of your total tuition fee
   • Important: This should be exactly half of your full tuition fee
     • Example: If your full fee is €20,000, enter €10,000
   • The system will automatically convert this to INR
9. Select Payment Method
   • Choose "Bank Transfer" (recommended for best exchange rates)
   • Credit/debit card payments may incur additional charges

3 Complete "Student Details" Section

Section-by-Section Guide:

1. Who is making the payment?

   Select one of these options:

   • Student (if you're paying yourself)
   • Parent of Student
   • Relative of Student
   • Other
   Note: If someone else is paying for you, they may need to provide additional verification.
2. Student Identity Number
   • Enter your University of Galway student ID (from your offer letter)
   • Example: 08123456
   • Important: Write this number on your bank deposit slip
3. Personal Details
   • Title: Select (Mr/Ms/Mrs/Dr)
   • Full First Name: As it appears on your passport
   • Family Name: As it appears on your passport
   • Date of Birth: Enter in DD/MM/YYYY format
4. Contact Information
   • Email Address: Use the same email as your university application
   • Country of Residence: Select India
   • City: Your current city of residence
   • Zip/Post Code: Enter your 6-digit PIN code
   • Home Address: Your complete address in India
   • Phone Number: Enter in +91 format (e.g., +919876543210)

4 Account Creation & Confirmation

Creating Your Student Payment Account

1. Username
   • Automatically set as your registered email address
2. Password Creation

   Requirements:

   • 8 to 50 characters total
   • At least 1 UPPERCASE letter (A-Z)
   • At least 2 lowercase letters (a-z)
   • At least 1 number (0-9)
   • At least 1 special character (e.g., @, #, $)

   Example Strong Password: Galway2024@Pay

3. Final Steps
   • Re-enter your password in the confirmation field
   • Check both boxes:
     1. I have read and understood the terms and conditions (mandatory)
     2. I'd like to hear about news and offers (optional)

→ Click "Save and confirm payment" to complete registration

5 Document Upload

Documents Required:

1. Passport Copies
   • Bio-data page (with photo and personal details)
   • Address page (if separate)
   • Self-attestation recommended but not mandatory
2. Offer Letter/Invoice
   • Your original University of Galway offer letter
   • OR official tuition fee invoice
3. PAN Card Copy
   • Clear copy of front and back
   • Signed copy recommended but not mandatory
4. A2 Form
   • Download the form from the portal
   • Upload blank now → complete after payment
5. Loan Documents (if applicable)
   • Main Section: Disbursement letter
   • Additional Documents:
     • Loan sanction letter
     • Bank statement showing disbursement
6. Student Visa (if already issued)
7. Transfer Receipt
   • Upload after completing your bank transfer

6 Bank Transfer & A2 Form Completion

1. Generate and Print Mandate

• After document approval, the portal will generate a payment mandate
• Click "Print" and save a digital copy (PDF) as backup

2. Documents to Take to Bank

Prepare these 3 essential documents:

1. Printed mandate (from TransferMate)
2. University offer letter
3. Blank A2 form (downloaded earlier)

3. Bank Transaction Process

1. Inform the bank officer:
   • "I need to transfer tuition fees to University of Galway using this mandate"
2. Transfer method options:
   • RTGS / NEFT / Demand Draft / Cheque - all are acceptable
3. Provide these details:
   • Beneficiary account details (from mandate)
   • Exact payment amount (in INR)

4. Completing the A2 Form

Fill these sections ONLY:

1. Part 1 (Remitter Details):
   • Your personal information
   • PAN number
   • Purpose: "Education Fees"
2. Part 2 (Beneficiary Details):
   • University name & address
   • Student ID number

Leave BLANK:

• ❌ "Foreign exchange amount to be released/remitted" (Do not fill)

Get Bank Attestation:

• Ask the bank to:
  • ✓ Stamp Last Page
  • ✓ Authorized signatory signature

7 EbixCash Document Submission

📋 Required Documents Checklist

A. Student Documents

• Passport - Front bio-data page + address page (clear color scan)
• PAN Card - Front & back copy (sign across photo)
• Visa Copy (if available)
• University Offer Letter

B. Payer/Remitter Documents

• PAN Card (payer's copy)
• ID Proof: Aadhar OR Passport
• ITR Acknowledgement (Last 2 years: 2022-23 & 2023-24)

C. Payment Proof

• Bank Statement showing:
  • Account holder name & number
  • EbixCash debit entry
• Completed A2 Form (bank-stamped)

D. Loan Documents (if applicable)

• Sanction Letter
• Disbursement Letter

Subject: Documents Required for Payment Processing - [Your Reference Number]

Dear Student,

Please submit the following documents to process your payment to University of Galway:

1. Student passport copy (front+address)
2. Student PAN card
3. Payer PAN card & Aadhar/Passport
4. University offer letter
5. Bank statement showing payment
6. Completed A2 form (bank attested)
7. Payer's last 2 years ITR acknowledgments
8. Loan documents (if applicable)

Submission Deadline: [DD/MM/YYYY]
Send to: documents@ebixcash.com
Email Subject: "Payment Docs - [Your Full Name]"

Regards,
EbixCash Support Team

8 Upload A2 Form & Bank Receipt

Follow these steps to submit your final documents:

1. Login to TransferMate
   • Use your registered email and password
2. Access the Home Screen
3. Navigate to Upload Documents
   • Find and click the "Upload Documents" section
4. Click "Upload More"
5. Upload Required Files
   • In Additional Documents section:

   • Document	Requirements
     A2 Form	Fully completed Parts 1 & 2 Bank stamp Last Page Clear scan (PDF preferred)
     Bank Receipt/Statement	Shows transaction to EbixCash Includes: Account holder name Account number Transaction amount/date

9 Transaction Confirmation

Final Verification Process:

1. Wait for Processing
   • EbixCash typically takes 48 hours to process
   • You'll receive confirmation email when completed
   • No email after 48 hours? Contact:
     • 📧 support@ebixcash.com
2. Verify Payment Status
   1. Login to TransferMate
   2. Go to Payment History from homepage
   3. Click on your payment reference number
   4. You'll see this screen:
3. Click "Confirm If Paid"
   • This notifies the university your payment is processed
   • System may take 2-4 hours to update status
4. Check Green Status
   • Return later to verify status turns GREEN
   • This confirms successful payment recording

10 Request University Receipt

Final Confirmation Process:

1. Verify Payment Status
   • Ensure your TransferMate dashboard shows "Paid" status
   • Take a full-page screenshot including:
     • Payment amount
     • Reference number
     • Date of transaction
2. Email University Finance
   • To: fees@universityofgalway.ie
   • Subject: "Urgent: Fee Payment Receipt Request - [Your Student ID]"

   📝 Sample Email Template:

   Dear Fees Office,
   
   I request an official receipt for my tuition fee payment made via TransferMate. 
   Below are the details:
   
   • Student Name: [Full Name as per passport]
   • Student ID: [Your Student ID] 
   • Course: [Course Name]
   • Payment Date: [DD/MM/YYYY]
   • TransferMate Reference: [Reference ID]
   • Amount: €[Amount] 
   
   Attached:
   1. TransferMate payment confirmation
   2. Bank transaction proof
   
   Kindly acknowledge receipt and let me know if you need any further details.
   
   Regards,
   [Your Full Name]
   [Contact Number]

3. Follow-Up Protocol

   If no receipt within...	Action
   3 working days	Reply to your original email Subject: "Follow-Up: Pending Receipt - [Student ID]" CC: international@universityofgalway.ie